GigTry Refund Policy

Effective Date: 06/09/2025

At GigTry, we’re committed to providing a secure, fair, and transparent freelancing environment for both clients and freelancers. Our refund policy is designed to protect the interests of all parties and ensure satisfaction with the services provided through our platform.

This policy outlines the conditions under which refunds may be issued, the process to request a refund, and how disputes are resolved. Please read this document carefully before initiating a project or providing services through GigTry.

1. General Overview

GigTry acts as a digital marketplace connecting clients and freelancers globally. Payments made for services are held securely until the client marks the order as complete. In the event that a service is not delivered as expected, clients may request a refund under the conditions described below.

Freelancers, on the other hand, are also protected from unfair refund demands, provided that they follow GigTry’s rules and maintain service quality and delivery standards.

2. Eligibility for Refunds

Refunds are not automatic and will only be considered under the following circumstances:

A. Non-Delivery of Service

If the freelancer does not deliver the agreed-upon service within the agreed-upon time and fails to respond to communication within 48 hours after the deadline, the client may be eligible for a full refund.

B. Substandard Delivery

A refund may be granted if the work delivered:

• Does not match the original job description or project scope.
• Is plagiarized or violates copyright laws.
• It is significantly lower in quality than what was agreed upon or expected.

Note: Clients must provide detailed reasoning and evidence for claiming a refund under this clause.

C. Cancellation by Freelancer

If a freelancer cancels an active order or cannot complete it for any reason, a full refund will be issued to the client.

D. Mutual Agreement

If both parties agree to cancel a project before completion, GigTry will refund the amount paid, minus any applicable processing fees (if any), unless otherwise agreed between the two parties.

3. Refunds Are Not Applicable In the Following Cases

• The client changes their mind after ordering a service without a valid reason.
• The freelancer delivers the work as per the original scope but the client is unsatisfied due to personal preference not mentioned in the brief.
• The order is marked as “Complete” by the client, and 3 days have passed without dispute.
• The client approved and downloaded the final deliverables before requesting a refund.
• Requests are made beyond the refund window (see “Refund Window” section).

4. Refund Request Process

To request a refund, clients must follow this procedure:

Step 1: Open a Dispute

• Within 3 days of receiving the final delivery, if the client is unsatisfied, they must click “Request Modification” or open a “Dispute”.
• Clearly state the reason and include any supporting evidence (screenshots, documents, etc.).

Step 2: GigTry Review

• Our support team will review the dispute within 3-5 business days.
• Both parties may be contacted for clarification.

Step 3: Resolution

• If the dispute is resolved in favor of the client, a full or partial refund will be issued.
• If the dispute is resolved in favor of the freelancer, payment will be released to them.
• In case of mutual agreement or unclear circumstances, GigTry may issue a partial refund.

5. Refund Window

Clients must request a refund within 3 days of receiving the final delivery. After this period:

• Orders are automatically marked as complete.
• Funds are released to the freelancer.
• Refunds cannot be initiated unless there is proven fraud or misconduct.

6. Partial Refunds

Partial refunds may be issued in situations such as:

• The freelancer delivered some but not all the agreed-upon deliverables.
• The project was terminated midway, but partial work was usable.
• Minor revisions were ignored, but the core service was completed.

GigTry will evaluate such requests case by case, considering fairness to both parties.

7. Payment Reversals and Chargebacks

Clients are advised not to file chargebacks or payment reversals via their bank or payment provider. Doing so violates GigTry's Terms of Service and may result in:

• Suspension of your GigTry account.
• Legal action for breach of agreement.
• Permanent ban from using GigTry.

Instead, use the GigTry refund and dispute resolution process for fair outcomes.

8. Freelancer Protection

We also ensure that freelancers are not exploited by refund abuse. A client’s refund request will be denied if:

• The work was delivered in full and according to the scope.
• The client is unresponsive for more than 3 days after delivery, and then suddenly disputes the project.
• The client uses the deliverables but still demands a refund.
• The request is an attempt to gain free work.

Freelancers must ensure:

• Their work matches the description and quality promised.
• Delivery deadlines are met.
• Communication is clear and timely.

9. Abuse of Refund Policy

GigTry actively monitors refund and dispute activity. Users found to be abusing the system may face:

• Warnings.
• Temporary account suspension.
• Permanent ban from the platform.
• Legal action if fraudulent behavior is discovered.

Examples of abuse include:

• Repeated refund requests without a valid reason.
• Requesting a refund after using or benefiting from the service.
• Creating fake evidence to manipulate dispute outcomes.

10. Processing Time and Refund Method

If a refund is approved:

• It will be issued to the original payment method (e.g., credit card, PayPal, bank transfer).
• Refunds typically take 5 to 10 business days to appear, depending on your bank or provider.
• In case refunds to the original payment source fail, the amount may be credited to your GigTry Wallet.

11. Force Majeure Events

GigTry is not liable for refunds in circumstances that are beyond the control of freelancers or the platform, including:

• Natural disasters
• System outages
• Government-imposed restrictions
• Political unrest or war

However, such cases will be considered on a humanitarian basis and handled with flexibility where possible.

12. Final Decision

GigTry reserves the right to make the final decision in all refund and dispute cases. Our goal is always to maintain a fair and trustworthy environment for all users.

If you disagree with a resolution, you may submit an appeal within 5 business days for re-review.

13. Contact Support

If you have any questions or concerns about a refund or dispute, please contact our support team:

Email: support@gigtry.com

Live Chat: Available from 9 AM to 6 PM EST, Monday to Friday

14. Policy Updates

This Refund Policy may be updated periodically to reflect changes in legal requirements or platform improvements. Users will be notified of major changes via email or in-app notifications.

Continued use of GigTry after any such changes constitutes acceptance of the updated policy.

In Summary:

• We protect clients from no-shows and poor-quality service.
• We protect freelancers from unfair refund demands.
• Our dispute process ensures transparency and fairness.
• Abuse of the policy is not tolerated from either side.

GigTry is more than just a freelance platform — we’re your trusted partner in building a professional, respectful, and empowering digital work ecosystem.